Support
Get all the information, answers and assistance you need. Browse common support questions, report a problem or contact us through social media or by phone.
How to pay duty and taxes online | UniStorage IIUM Post
Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house / room if you’re not at home / room.
Tracking says item delivered but I don't have it
Tracking status shows your item as successfully delivered, but you have not received it. What you can do.
Delivery times for items sent from outside of UniStorage IIUM
See the delivery standards for mail items sent from outside of UniStorage IIUM, how to track them and information about Customs' wait times.
Delivery Attempt Made / verifying address
What the notices “Delivery attempt made, Verifying address” means and what to expect after you receive one.
How do you set shipping routes?
Shipping routes for international shipments; tracking packages in other countries
Learn what “Ready for pickup“ means
Ready for pickup means that your item has safely arrived at a UniStorage IIUM. The notification will be sent to receiver email registered.
Learn about tracking number formats
Learn about the various tracking number formats and where to find them on your package or receipt.
How to track a package online
Learn how to track a package using the online Track tool. Find out about the tracking number, delivery notice card number or reference number you need.
How long does it take for mail to be delivered
Standard delivery times vary depending on what you’re mailing and how far it’s going. Find the delivery standards for different types of mail.
How long does it take for email notification to be sending
Standard email notifications times vary depending on what -of-time for courier agents sending mail or parcel to UniStorage IIUM and how volume it’s going. Find the receiving standards for different types of services.
Tracking information isn’t available for my package
Learn why your tracking information may not be available to you when you enter your tracking number into Track
How Do I Put Mail and Parcel on Hold?
How to put your mail on hold (home or business) at any UniStorage IIUM Branches with student or IIUM Student ID or Staff ID. Cost depends on how long service is stopped.
UniStorage IIUM Delivery Hours
Find out what days and times mail is delivered in UniStorage IIUM. Mail is not delivered on statutory holidays like New Year Day.
Issues with Hold Mail Service
Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.
Delivery Times for Mail and Parcels Sent from Outside of UniStorage IIUM
See the delivery standards for mail items sent from outside of UniStorage IIUM or Malaysia, how to track them and information about Customs' wait times.
Notice of Delivery Attempt Made / Verifying recipient’s address
What the notices “Delivery attempt made, Verifying address” means and what to expect after you receive one.
How can I request to receive advertising mail?
Request the restart of advertising mail delivery to your registered address.
How can I request to receive advertising mail?
If you wish to receive advertising mail, contact customer service at unicare@unistorage.com.my and request the restart of advertising mail delivery to your address.